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Privacy Policy

Last updated: March 30, 2026

1. Introduction

Russian Beauty Hair ("we," "our," or "us") operates the website russianbeautyhair.com and associated social media channels including Facebook Messenger and Instagram Direct messaging. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

We may collect the following information when you interact with us:

  • Messages: When you send us messages through Facebook Messenger or Instagram Direct, we receive and process the content of those messages to provide customer service.
  • Profile Information: Basic profile information provided by Meta platforms (such as your name) when you message us.
  • Contact Information: Name, email, phone number, or other details you voluntarily provide when booking an appointment or making an inquiry.
  • Usage Data: Anonymous analytics about how visitors use our website.

3. How We Use Your Information

  • To respond to your inquiries and provide customer support via Messenger and Instagram
  • To process appointment bookings and service requests
  • To provide AI-assisted responses to common questions about our services
  • To improve our services and customer experience

4. AI-Powered Messaging

We use an AI assistant to help respond to messages received through Facebook Messenger and Instagram Direct. The AI assistant provides information about our services, pricing, and booking. Your messages are processed by our AI system to generate relevant responses. We do not store conversation history beyond what is necessary for the current interaction. For complex inquiries, you will be connected with a human team member.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

  • Meta Platforms: Messages are transmitted through Meta's Messenger and Instagram platforms, subject to Meta's own privacy policies.
  • AI Service Provider: Message content is processed by our AI provider (Anthropic) to generate responses. Messages are not stored or used for AI training.
  • Legal Requirements: We may disclose information if required by law.

6. Data Retention

We retain your personal information only as long as necessary to provide our services. Message data from Messenger and Instagram is processed in real-time and not permanently stored on our servers.

7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request deletion of your personal data
  • Opt out of receiving messages from our automated system
  • Contact us with any privacy-related concerns

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information. All communications are transmitted over encrypted connections (HTTPS/TLS).

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: info@russianbeautyhair.com